Terms of service

Last updated: 22/06/2026

Welcome to gogorj.com. We invite you to read the following Terms and Conditions carefully before making a purchase.

1. General Information

The website gogorj.com is operated by GOGORJ, with its registered office at 47 Carlo Goldoni Street, 36100 Vicenza (VI), Italy. All of our bags are made-to-order, in collaboration with professional partner laboratories located in the United Kingdom, the European Union, and internationally. Customer support is handled directly by gogorj.com via email at: info@gogorj.com.

2. Products

Our bags are made on-demand at the time of the order. Therefore:

-Each item is unique and crafted specifically for you.

-The images displayed on the website are indicative: the final product may vary slightly from the photo exclusively in terms of color rendering (depending on your monitor settings) or due to small details related to the handcrafted tailoring process.

3. Prices and Payments

Product prices are expressed in the currency indicated on the website during browsing and include applicable taxes (such as VAT), unless stated otherwise.

Payment can be made using the following methods:

-Credit Card (Visa, MasterCard, etc.)

-PayPal

-Other payment methods available and displayed at checkout.

4. Shipping

For information regarding delivery times worldwide, costs, and the couriers used, please consult our Shipping Policy.

5. Right of Withdrawal

In accordance with EU consumer protection regulations, you have the right to withdraw from the purchase contract within 14 days of the date you receive the product, without giving any reason.

Return Costs: Since these products are made-to-order, the shipping costs for returning the goods are entirely the responsibility of the customer. The bag must be returned intact, unused, and in its original packaging.

How to Proceed: To initiate a return request, please contact us at the email address info@gogorj.com.

Authorization: Returns are only accepted if previously authorized via email. Packages sent back without written authorization or sent to unapproved addresses will not be taken into consideration.

6. Defective or Damaged Products

In the event that the delivered bag has manufacturing defects or transportation damage, the provisions specified in our Returns and Refunds Policy will apply (free replacement or refund subject to photographic verification within 14 days of sending the notification to info@gogorj.com).