Refund policy

Last updated: 22/06/2026

We are confident that you will love your purchases on gogorj.com, but if something is not right, we are here to help. Below you will find all the information regarding our return and refund policy.

Made-to-order products and return policy

All of our bags are made-to-order (on-demand) and manufactured specifically for you after your order is confirmed. Therefore, we invite you to choose the model and color variant carefully before completing your purchase.

In accordance with European consumer protection laws, if you change your mind you can still request a return within 14 days of receiving the goods.

Please note: Since these are made-to-order products, the shipping costs for returning the item are entirely the responsibility of the customer. The product must be returned intact, unused, and in its original packaging.

Order Cancellation: Since production begins automatically after payment, it is not possible to cancel or change an order after it has been submitted. We encourage you to carefully review your cart details before completing your purchase.

Defective or damaged products

If you receive a bag that has manufacturing defects or transportation damage, we will take care of resolving the issue. Please follow these steps:

-Contact us within 14 days of receipt at our email address: info@gogorj.com.

-Send clear photos of the defect or damage along with a brief description of the issue and your order number.

-We will evaluate your case as quickly as possible. If the defect is confirmed, we will proceed with a free replacement of the product or a full or partial refund.

Note: Do not ship the product back without first receiving our written authorization via email, otherwise the return cannot be accepted.

Worldwide production and shipping times (Summary)

Each of our bags is a unique piece created upon request. The estimated total times for delivery are as follows:

-Production time: 3-5 business days (for printing and tailoring the bag).

-Shipping to Europe: 4-7 business days.

-International Shipping (Rest of the world): 7-15 business days (depending on the destination country and customs clearance times).

Refunds

If your return is approved (or the manufacturing defect is confirmed), you will receive your refund directly to the payment method used for the purchase within 10 business days of our confirmation. Technical processing times for the credit may vary depending on your banking institution.

Return address

The exact address for shipping the goods will be provided to you via email upon authorization of the return.

Important: Products must never be sent back to the legal address of the website or to Vicenza, but to the partner fulfillment laboratory that manufactured the bag, whose address will be communicated to you by our support team. Returns sent to the wrong address cannot be refunded.

Questions?

We are always at your disposal for any doubts regarding orders, returns, or refunds. Contact us at info@gogorj.com and we will get back to you as soon as possible!